I am a "jack of all trades" information professional and instructional designer providing 14+ years of information services that have branched through supporting research, knowledge management, records management, educational technology support, and website design. I have helped graduate students, independent researchers, and organizations manage their digital resources, write content for websites, design and deliver e-learning content, create and manage internal knowledge management repositories, and troubleshoot hardware, software, and general technical problems on the IT Helpdesk.