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Frequently Asked Questions

Here are some answers to commonly asked questions

Can I communicate directly with the freelancer before hiring them?

To hire a freelancer through Unicorn Factory, begin by discussing your project with our team. We'll help you create a detailed project brief. Then, we reach out to our community of skilled freelancers and select three potential candidates who best match your needs. We arrange interviews between you and these candidates. Following these discussions, you choose the freelancer you want to work with. The selected freelancer will then send you a proposal, outlining the project details, including cost and timeline. After you receive this proposal, our involvement in the process concludes, and you proceed directly with the freelancer.

How are payments handled between client and freelancer?

Payments between clients and freelancers on Unicorn Factory are handled directly between the two parties. Unicorn Factory doesn't process or manage the payments. So, after you and the freelancer agree on the project details and costs, you both decide how to handle the payment. This could be through bank transfers, online payment platforms, or other methods that work for both of you. It's important to agree on payment terms, like deadlines and methods, before starting the project to make sure everything goes smoothly.

What happens if I am unhappy with the work delivered by the freelancer?

If you're unhappy with a freelancer's work from Unicorn Factory, you should directly address the issue with the freelancer. Start by clearly communicating your concerns and specifying what didn't meet your expectations. Work together to find a solution, which could involve revisions or possibly a refund. Ensure to negotiate fairly and keep a record of all communications for reference. It's important to stay professional throughout this process, as clear and constructive communication often leads to the most satisfactory resolution.

Does Unicorn Factory provide support with project management?

Unicorn Factory can help you find a project manager if you need one for your project. However, once you have your project manager or freelancer, the management of the project is between you and them. Unicorn Factory's role is mainly to connect you with the right talent, including project managers, but they don't provide direct support in managing the project itself. This means you and your chosen professional will handle the project's planning, execution, and communication.