If you have any other questions please feel free to reach out to us through our contact pageContact Us
What is the process after my listing appears on the website?
As soon as your listing goes live on our website, we will send you a confirmation email. At the same time, we will notify our database of freelancers who fit your skill and budget requirement about your job. From there freelancers will be able to see a detailed project listing on our website, and if interested, request an introduction to you.
All introductions will be made by email and it is the freelancer that will take the initiative to schedule a time with you to discuss your project.
We will continue to make email introductions until you close the project.
How do I edit my listing?
If you want to make changes to your listing, please reply to our confirmation email with the changes you want to make. From there our team will make the changes. Please note that we only allow small changes that are in line with your existing listing. Changing your listing from something like Graphic Designer to Copywriter will not be allowed.
How can I close my listing early?
The fastest way to close your listing is to simply reply to the last email introduction you receive from us and let us know that you are no longer looking for a freelancer. From there, we will close the project and remove it from the job listing.
We may send you a follow-up email to gather some feedback on your experience using our job board.
What do the different freelancer categories stand for?
We have four different categories of freelancer on the site:
- 🚀 Newbies: Newbies are beginner freelancers who, while being experienced at their craft, are oftentimes new to working with clients.
You will need to be a bit more hands-on with managing a project with this type of freelancer. These freelancers’ rates are typically priced below other freelancer categories because they are still getting their feet wet and are working on gathering as much experience as possible.
Newbies usually charge anything between $25 - $45 per hour depending on their discipline.
- 😎 Side hustlers: Side hustlers usually freelance part-time to make a bit of extra money. Oftentimes they are experienced in working with clients and have a track record of delivering great work.
Because side hustlers only freelance part-time, they are typically not as available and responsive as you would see with other freelance categories. They are, however, a fantastic resource for one-off projects that are not up against an urgent deadline.
Side Hustlers typically charge per project and depending on the type of service, it can range between $500 - $5k per project.
- ⭐️ Pros: Pros are our full-time freelancers. They have a track record of delivering great results for clients and they are also familiar with how to effectively manage and communicate with clients.
Besides being able to execute on a project, pros typically also deliver a lot of value from a strategic point of view. As they have worked with a lot of different clients, they experience a range of options that might not be obvious at first glance.
Pros have a variety of ways of pricing their services.
- ⚡️ Studios: Studios are a good option for someone looking for a wider range of services.
A lot of our most successful freelancers scale their business from focussing on a specific service to offering a wider range of services to their clients. As a result these services are typically priced above all other freelancer types, but being able to access a wider range of services to one studio, will allow a project to move faster.
Studios will oftentimes deliver custom quotes depending on the scope of work.
What should I do if I don't hear from a freelancer you introduced me to?
We expect a freelancer to reach out on the day that we make the email introduction to you. If you don't hear from them please feel free to respond to the introduction and we will follow up on your behalf. At times, our emails can end up in spam folders.
What is your refund policy?
We will issue a 100% refund if we don't make any introductions to freelancers within 14 days of your listing.
If none of the introductions we made were a good fit, then we are also happy to review that on a case-by-case basis.
Postings targeting full-time employment will not be considered for refund.
How do I request a refund?
Simply, reply to the confirmation email that we send you when your job gets posted requesting a refund and we will issue it within 24 hours. On average it takes 4 - 7 days for the refund to appear in your account.